Shipping policy
Shipping Policy
Thank you for shopping with us! We’re committed to delivering your order as quickly and safely as possible. Please take a moment to review our shipping policy below:
Processing Time
All orders are processed within 3-5 business days (Monday–Friday, excluding holidays). Since products are handmade, it takes more time. Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
After your order has been processed and shipped, delivery typically takes 5–8 business days, depending on your location and the shipping carrier.
Please note: Shipping times may vary slightly during high-volume periods or due to carrier delays.
Shipping Rates
Shipping costs are calculated at checkout and may vary depending on the size, weight, and destination of your order.
Shipping Locations
We currently ship to the United States, Australia, Canada, France, Germany, Japan, Netherlands, and the United Kingdom.
🌎 International Shipping
We’re excited to ship our products worldwide! Please note that international shipping rates may be higher due to tariffs, customs fees, and carrier costs. These fees are beyond our control, and we truly appreciate your understanding.
Shipping times may vary depending on your country’s customs process. Once your order is shipped, you’ll receive a tracking number so you can follow its journey.
Thank you for supporting our small business—we can’t wait for you to receive your order!
Order Tracking
Once your order is shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Delays & Issues
While we strive to meet our shipping timelines, unforeseen delays with carriers or weather can occasionally occur. If your package is delayed or lost, please reach out to us at totallykieya@gmail.com, and we’ll do our best to assist you.